Support and contact · サポート
How to reach us.
Find My Doctor is a BlueByJuni product. The public website is available, but the app, provider operations, booking service, and staffed product-support service are not live.
Find My Doctor は BlueByJuni によるサービスです。ウェブサイトは公開中ですが、アプリ、医療機関向けの運用、予約サービス、運用中の製品サポートはまだ開始していません。
Emergency: Find My Doctor cannot provide emergency assistance. For a potentially life-threatening emergency in Japan, call 119. Where available, #7119 is a regional telephone consultation service and does not replace 119.
Product questions
Email admin@findmydoctor.live. Keep the message to a general product question. Do not send symptoms, medical records, appointment details, identity documents, passwords, or urgent requests. No response time is promised during pre-launch.
一般的な製品の質問はメールでお送りください。症状、診療記録、予約内容、本人確認書類、パスワード、緊急の相談は送らないでください。回答時間は約束していません。
Provider facts
Review the provider overview and correction boundary first. A changing fact should be checked with the current official source or provider. The formal correction, authorization, verification, and dispute processes are not open.
Privacy or accessibility
Use the subject “Privacy question” or “Accessibility question.” Do not include unnecessary personal or health information. See the privacy boundary and accessibility commitment before emailing.
What we cannot do
- Diagnose or advise on a medical condition.
- Choose or recommend a provider for you.
- Book, confirm, or cancel an appointment.
- Guarantee hours, availability, language support, price, insurance, safety, or outcome.
- Contact emergency services or providers on your behalf.